印刷色数：四色

图书特色：1.岗课赛证融通；

2.内容新颖，紧跟时代步伐；

3.注重学生职业能力的培养；

4.内容编排渗透党的二十大精神。

图书简介：

本教材聚焦民航地面服务英语和客舱服务英语两大方面，共设置了 10 个单元，包括票务、值机与安检、休息室及特殊旅客服务、航班延误地面服务、机上迎客、机上安全检查及服务、机上常规服务、机上帮助旅客、机上紧急情况和航班下降及到港服务等。每个单元包含学习目标、岗位概述及招聘、职业情境、能力提升、课后任务和学习反馈。本教材以工作情境为依托，参照行业标准，以行业企业典型案例为载体，以培养地面服务岗位人员和客舱服务人员等的英语口语交际能力为核心，课内阅读和拓展阅读帮助学生更好了解岗位的工作职能，培养学生的职业道德素养和爱国主义情怀。

目录：

Unit 1 Ticket Service

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 2 Check-in and Safety Service

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 3 Special Passenger Service

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 4 Ground Service for Flight Delays

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 5 Passenger Reception Service on Board

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 6 Safety Check Service on Board

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 7 Regular Service on Board

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 8 Helping Passengers

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 9 Emergency Service on Board

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback

Unit 10 Landing Preparation and Arrival

Part One Position Overview

Part Two Career Scenarios

Part Three Competence Development

Part Four Mini-project and Feedback