印刷色数：四色

图书特色：1.岗课赛证融通；

2.内容新颖，紧跟时代步伐；

3.注重学生职业能力的培养；

4.内容编排渗透党的二十大精神。

图书简介：

本教材基于酒店的各种工作情境进行构思、设计和编写，着重从提高酒店从业人员的英语交际能力出发，同时兼顾酒店理论知识的提升。在内容上涉猎广泛，专业性和实用性强。从酒店概述到酒店工作过程，主题包括客房预订、应接服务、入住登记、礼宾服务、客房服务、订餐、引位、点菜、上菜、送餐、解决投诉、餐饮结账、娱乐休闲服务、商务服务、退房等。以场景主题描述为主，使学生能够与客人进行情景模拟交流。本书可作为高等职业院校、高等专科院校、成人高等院校、本科院校酒店管理专业、旅游管理专业教材，也可作为酒店、餐饮业员工的培训用书。

目录：

Unit 1 Reception

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Four Mini-project and Learning Log

Unit 2 Concierge

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Mini-project and Learning Log

Unit 3 Housekeeping

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Mini-project and Learning Log

Unit 4 Food and Beverage

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Mini-project and Learning Log

Unit 5 Telephone

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Mini-project and Learning Log

Unit 6 Business center

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Mini-project and Learning Log

Unit 7 Recreation and Shopping

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Mini-project and Learning Log

Unit 8 Other Services

Part One Job Overview

Part Two Career Scenes

Part Three Competence Development

Part Four Mini-project and Learning Log

Key

Tapescript

References